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Privacy Policy



Thank you for reading our private notice.


We take safeguarding online privacy seriously. Please read the whole of this statement carefully as it sets out what information we may collect from you, how we may use it and your rights in respect of our use and the key details of our privacy policy.


From time to time, we may need to change our privacy policy because of changes in our organisation, legislation or in our attempts to serve your needs better. We will use reasonable efforts to publish any changes to our privacy statement. 

Ursula Kaprawy, Crystal Healer Master Teacher,  London, (Crystal Healing treatment, workshops, courses) is responsible for collecting, processing, storing and safe-keeping personal and other information as part of providing a service and carrying out our regular business activities. We manage personal information in accordance with the Data Protection Act 2018.

Any questions regarding our processing of personal data should be directed to us via

Information Collected

We may collect the following information:

• Your name

• Contact information such as your email address and phone number

• Any queries/messages submitted to our website by you

The information we may collect about you could include, but is not limited to personal details. If we were to obtain special category data from you, we will always get your consent first.


We will collect information from you when:

  1. You sign up to our newsletter or mailing list

  2. You download a freebee and choose to opt-in

  3. You join a workshop, course or programme

  4. You contact us for information via our website or social media channels, by phone or email

  5. You work with us in a commercial capacity


We may use the information collected to:

  1. Allow you to process a booking for a product or course

  2. Send you our newsletters or provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes 

  3. Ensure that content from our site is presented to you in the most effective manner for you and your computer

  4. Allow you to participate in the service you have chosen to do so

  5. Notify you about changes to our service


Information Storage

If you provide us with your email address it will be stored, along with your first name and surname via Wix. Wix have their own privacy policy and will protect your data. You can find out more here: 

We will never sell or share your personal information with third parties.


What We Do with the Information We Gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• To provide services to you

• Internal record keeping

• We may use the information to improve our products and services

• We may periodically send promotional email about our services, special offers or other information which we think you may find interesting using the email address which you have provided, if you have given us permission to do so

• We may use the information to customise our website according to your interests


Legal Basis for Data Processing

The General Data Protection Regulation (GDPR) provides that processing of your data shall only be lawful if and to the extent that at least one of the following applies:

  1. You have consented

  2. For the performance of a contract

  3. For compliance with a legal obligation which we must perform

  4. To protect vital interests of your or another person

  5. It is in the public interest

  6. It is in the legitimate interests pursued by us or a third party


We collect data for the purposes set out above. Data is managed to ensure that it is either erased from our system when it is no longer required for the purpose for which it was collected, retained for legal reasons or minimised and retained. Any health data collected from you has special protection and is limited to that permissible by law. 


We are committed to ensuring that your information is secure. 



We gather statistics around standard email activity to help us monitor and improve our services to you.


Links from our Site

Our site contains links to and from other websites which are operated by individuals and companies over which we have no direct control. If you follow a link to any of these websites, please note that these websites have their own privacy and terms of use polices. We do not accept any responsibility or liability for these policies. We advise you to check the policies for third party sites before you submit any personal data to the website. 

Marketing Emails

We will make it as easy as we can for you to opt out of unwanted processing, providing it does not restrict our ability to provide you with the primary service you have requested. 

Please note if you wish to unsubscribe from any marketing emails that you have signed up for, you can do so by emailing or clicking onto the unsubscribe link on the marketing email that was sent to you. It may take 24 hours for this to become effective.


Website Analytics and Targeted Marketing

We use website analytics to provide the best user experience and service to you and to evaluate and improve our site. We utilise third party data analytics service providers Google Analytics to improve our visibility and to monitor website browser behaviour and navigation across our site.

These third-party data analytics service providers collect this information on our behalf in accordance with our instructions and in line with their own privacy policies. Our service providers may collect the following data about the way you use our site, which will almost always be anonymised and aggregated before reporting back to us:

  1. Number of visitors to our site

  2. Pages visited whilst using the site and time spent per page

  3. Page interaction information, such as scrolling, clicks and browsing methods

  4. Source location and details about where users go when they leave the site

  5. Page response times and any download errors

  6. Other technical information relating to end user device, such as IP address or browser plug-in


From time to time, we may use the information collected about you to present you with targeted advertisements using platforms such as Facebook, Twitter, Google and/or Instagram.

Shop Privacy Policy

Ursula Kaprawy shop is responsible for collecting, processing, storing and safe-keeping personal and other information as part of providing a service and carrying out our regular business activities. We manage personal information in accordance with the Data Protection.  Any questions regarding our processing of personal data should be directed to us via

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 2018.).


We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We do not pass you details onto any other companies or third parties.


The type of information we will collect about you includes:

  • Your Name

  • Address

  • Phone Number

  • Email Address

We do NOT collect your credit/debit card details. Your payment details are sent directly to the Payment Service Provider you select or PayPal we never see them. Our Reference is the Transaction ID that you receive after placing your order.


We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct them promptly. The personal information which we hold will be held securely in accordance with our internal security policy. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.


We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should email us at

Changes to our Policy and Future Processing

We do not intend to process your personal information except for the reasons stated within this privacy notice. If this changes, this privacy notice will be amended and placed on our website at

Policy Details

We continually review our privacy practices and may change our policy and privacy statement from time to time. When we do this an amended privacy statement will be placed on our website at

Contact information

Questions about the Privacy Policy should be sent to us at

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