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Terms & Conditions

Shop Terms & Conditions


These terms were last updated on 10 October  2022. Thank you for reading our terms 

Ursula Kaprawy reserved the right to update and amend these terms and conditions without prior warning.  

Welcome to Ursula Kaprawy online shop!

These terms and conditions outline the rules and regulations for the use of Ursula Kaprawy Website, located at  By accessing this website we assume you accept these terms and conditions. Do not continue to use Ursula Kaprawy if you do not agree to take all of the terms and conditions stated on this page.



No order will be deemed to constitute a contract of sale irrespective of the manner of its transmission to the Seller until the Goods are despatched by the Seller.



All prices displayed are in £ Sterling (GB Pounds)  If you wish to convert these prices to another currency we suggest you use a currency converter of your choice, there are many available with a Google search. We take no responsibility for the accuracy of any conversion to other currencies. We will charge your card in £ Sterling (GB Pounds) and your card issuer will convert the transaction to your own currency on the day they process the transaction. This may not be the same rate as shown on any currency converter.



The Seller shall not be held liable for any losses, expenses or consequential loss incurred by the Buyer or any other person or company however arising whether directly or indirectly out of a failure to meet an estimated delivery date. 


The Buyer will be liable for the cost of remedying damage to returned goods where such damage has in the opinion of the Seller been caused by the goods being inadequately packaged by the Buyer. 


The Seller's failure to insist upon strict adherence to any of the terms and conditions with this contract shall not be deemed a waiver of its rights within these terms and conditions. 


Delivery Location

Items offered on our website are only available for delivery to addresses in United Kingdom.


For all orders please allow 1-2 working days for order processing.

Business day mean Monday to Friday, except holidays.


Delivery Information, Postage & Packing

Ursula Kaprawy shop uses Royal Mail delivery for packages up to 2kg, 

Minimum UK delivery charge of goods in the shops is £4.74 all other charges are based on weight costings.


Art Postage & Delivery

Minimum postage delivery charge is £25

We offer various delivery options depending on your location,

Add your items to the basket, and view your shipping options at the checkout to see pricing, or contact us directly on


If you have any questions about the delivery and shipment or your order, please contact us at



Unfortunately we cannot accept returns on any of our products. Please note that in the nature of crystals, minerals, and artwork here are imperfections, which makes them unique, so please make sure you have understood the dimensions, shapes and properties prior to purchasing.

However, on the rare occasion that our customers receive a damaged item, within our guidelines, upon return, customers can expect a full refund. All queries will be evaluated on a case by case basis.

We will not refund any postage on a faulty item.

Items are classified as faulty if they are received damaged, and require photographic evidence within one week of purchase.

Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

If a fault develops outside of the day return period, or the item is difficult to package and return, contact us by email at - before you return the item so we can discuss the fault with you and agree the best way forward. We cannot accept an item returned as faulty if the damage caused to the product is clearly due to wear and tear or misuse.

Notification of damage of wrongly shipped goods or incompletely shipped goods should be made within 5 days of delivery. Any claim made outside of 5 days will not be accepted.


The Buyer will be liable for the cost of remedying damage to returned goods where such damage has in the opinion of the Seller been caused by the goods being inadequately packaged by the Buyer.


Credit notes are valid only for 12 months from date of issue.

Legal Liability

The contracts from the sales of goods by Ursula Kaprawy shop shop  shall be subject to and governed by English law.


Liability of Ursula Kaprawy  and Ursula Kaprawy shop shall in no circumstance exceed the original value of the price charged for the goods. Ursula Kaprawy cannot accept liability for injury or negative consequence of using the products it sells. 



All Crystal Associations, Healing uses, Magical uses and Metaphysical Definitions are provided as a means to Educate the user, and do not imply a Guarantee of effect. Those suffering from Illness should consult with

the GP doctor first.


Acceptance of Terms

By placing an order with Ursula Kaprawy shop you are agreeing to be bound by our terms and conditions. 


This does not affect your statutory rights as a customer.


Ursula Kaprawy assumes no responsibility for errors or omissions in the contents on the Service.  In no event shall Ursula Kaprawy be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of the Service or the contents of the Service. Ursula Kaprawy reserves the right to make additions, deletions, or modification to the contents on the Service at any time without prior notice.

Ursula Kaprawy does not warrant that the Service is free of viruses or other harmful components.


Health Disclaimer

The Service offers health information and is designed for educational purposes only. You should not rely on this information as a substitute for, nor does it replace, professional medical advice, diagnosis, or treatment. If you have any concerns or questions about your health, you should always consult with a physician or other health-care professional.

Do not disregard, avoid or delay obtaining medical or health related advice from your health-care professional because of something you may have read on the Service. The use of any information provided on the Service is solely at your own risk.

Sessions *Cancellations & Timeliness Policy

My availability for 1-1 session times is very limited.  For this reason, I ask that you are fully committed to showing up on time, and being 100% present and authentic for our session.


It is also important that you have downloaded the Zoom app. (HERE), before our session.


Your calendar should have already made the necessary time adjustments based on your time-zone, however please double-check that you have noted down the correct time for our session, as it can be confusing. Refunds are not given for confusion about session times, however an alternate session time will be offered.  


Payments & Refunds

Full payment is due at time of booking and can be made with a credit card or PayPal. Session prices are in pounds Sterling (GBP), but the equivalent value will be deducted in your own currency if you are booking from overseas.


All sessions are non refundable. However, if you need to cancel or reschedule your session after this time, then your payment will be kept in credit for up to 6 months to be used towards another appointment.


If you need to re-schedule a session, please give me at least 48 hours notice.  If you have an emergency and are unable to make it to the session, please give me as possible notice and we will re-schedule.  In turn, I will honour all our appointments. In the unlikely event that I cannot keep our appointment, I will give you at least 48 hours notice and we will re-schedule. 

If you arrive late to a session, your session will end at the original scheduled time. If I start a session late, I will make up the time at the end of the session if possible for both of us, or add time to an upcoming session.

Clarity & Boundaries Honour Both Parties.


No-shows at date of session are strictly non-re-schedule, however 50% of your booking fee may be used in credit towards making another booking.


I value full transparency in my businesses. For this reason, I would like to emphasis how important your energy and effort is in achieving the life-changing results you dream of! I make no promises and do not guarantee results, because the alchemy is out of my hands. Only you are the master of your own magic!


You would not hire a personal trainer and expect to get fit by watching them lift the weights for you! Similarly, I can provide you with insight, tools, strategies, support and advice - but I can't do the work for you.


The first rule of life is... you get out what you put in. Law of attraction 101.

The more you give to this process, the more you will receive from our time together.


I promise I will do my absolute best to help you find the light within yourself, so you can achieve the healing and success you desire (and deserve!). The heavy lifting, however is up to you!


Terms of Service 

Please note : Information on the Ursula Kaprawy web site is no substitute for consulting a health care professional.

All information contained on this web site, including information relating to medical and health conditions, products and treatments, is for informational purposes only.

Please see your doctor or health care professional before starting any alternative treatments, diets, supplements or exercise programs .


Terms and Conditions

This website is operated by The Ursula Kaprawy. Throughout the site, the terms “we”, “us” and “our” refer to Ursula Kaprawy , shop Ursula Kaprawy offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.


By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.


Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.


Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


Our store is hosted on They provide us with the online e-commerce platform that allows us to sell our products and services to you.


Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.


General Conditions

We reserve the right to refuse service to anyone for any reason at any time.  You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.


You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.


The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Products or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.


We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.


We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.


You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.


For more detail, please review our Returns Policy.


Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.


Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).


We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


Third Party Links

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


User Comments, Feedback and Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.


You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.


Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).


We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


Disclaimer of Warranties, Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.


In no case shall Ursula Kaprawy, our employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.



You agree to indemnify, defend and hold harmlessUrsula Kaprawy and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


Entire agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Ursula Kaprawy Hillary drive, Isleworth, TW7 7EG.



Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page.


We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.



The information contained on website (the “Service”) is for general information purposes only.


Ursula Kaprawy assumes no responsibility for errors or omissions in the contents on the Service.  In no event shall Ursula Kaprawy be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of the Service or the contents of the Service. Ursula Kaprawy reserves the right to make additions, deletions, or modification to the contents on the Service at any time without prior notice.

Ursula Kaprawy does not warrant that the Service is free of viruses or other harmful components.

Contact information

Questions about the Terms of Service should be sent to us at

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